Contact Us

If you've read through our FAQs, and searched the help content and are still stuck please get in touch.

Send us an email

The best way to reach us is by email at support@clearlifeltd.com. This email address reaches all our team simultaneously and allows us to be as responsive as possible to your needs.

Required information when reporting an error

If you are reporting an error, please provide the following information:

• Your ClariNet LS username;
• Your operating system (e.g., Windows 11);
• Your web browser name and version (e.g. "Chrome 124.0.6367.118)" not just "Chrome");
• The approximate time at which the error occurred (including your time zone);
• The exact error message and if possible a screenshot;
• Where you clicked to create the error;
• The Case ID and/or Portfolio name;
• Any file associated with the error. Non-sensitive files can be attached to an email; sensitive files (and any file which includes personally identifiable information) must be transmitted securely using through the Help/Support Files menu. The Support Files option allows you to securely exchange Excel files, screenshot images, zip files or other documents with ClearLife.
• An indication of urgency – is the error preventing you from using ClariNet LS, is it preventing you from working with a specific Case, etc.?